A guide for users who need remote assistance from a support engineer
What is a Session Key?
A Session Key is a unique code that allows a support engineer to access your computer remotely and troubleshoot the issue you are facing. The Session Key is provided by your support engineer, if you have not logged a support ticket and gotten a Session Key please do so.
How to get a Session Key?
To get a Session Key, you need to contact our support team and describe the problem you are having. You can do this by: Calling our toll-free number: 0800 M10 HELP Emailing us at: helpdesk@mitre10.co.nz Once you reach a support engineer, they will ask you some questions to diagnose the issue and provide you with a Session Key. The Session Key is valid for one session only and expires after the support engineer disconnects from your computer.
How to use the Session Key?
To use the Session Key, you need to follow these steps:
Enter the Session key provided by the Support Engineer in the Search Key Box and select Submit.
Session Key
